RitzyNord Return, Refund & Replacement Policy
Last updated: April 05, 2024
At RitzyNord, we strive to ensure that every customer receives quality products and a reliable delivery experience. While we partner with global fulfillment networks to ship products worldwide, we understand that issues may occasionally arise.
This Return, Refund & Replacement Policy explains how RitzyNord handles concerns related to delivery, damage, defects, missing items, and more.
By placing an order on RitzyNord, you agree to the terms outlined below.
1. Eligibility for Returns, Refunds & Replacements
You may qualify for a return, refund, or replacement under the following conditions:
A. Non-Delivery of Order
A refund or replacement may be issued if:
- The order has exceeded the maximum estimated delivery time, and
- Tracking information shows no meaningful updates for an extended period, or
- The shipment shows a delivery issue such as “undeliverable,” “returned to sender,” or “incomplete address.”
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from our international warehouses. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from warehouse due to the strict customs clearance at Brazil.
c. For some standard delivery to all counties, Ritzynord will deal with your dispute for delayed orders after 100 days counting from the date that order departed from our warehouse.
d. For some special shipping methods, Ritzynord cannot deal with your disputes. (See the following important interpretation)
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Ritzynord will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
If tracking shows “Delivered,” customers may be required to provide additional verification such as:
- A non-delivery confirmation from the local post office,
- A written statement confirming the item was not received.
This requirement ensures accurate dispute resolution and prevents fraudulent claims.
B. Damaged, Broken or Defective Products
We offer remedies in the following cases:
1. Major Damage / Severe Defects
If the item arrives in severely damaged or unusable condition, you may receive:
- A full refund, or
- A replacement, depending on your preference and item availability.
2. Minor Damage / Cosmetic Defects
If the damage does not affect the product’s functionality (e.g., small scratches, dents, or packaging deformities), RitzyNord may offer:
- A partial refund,
- A replacement (case-dependent), or
- Another reasonable solution based on the evidence.
Evidence must be provided (see Section 4).
C. Incorrect, Incomplete, or Missing Items
You may receive a refund or replacement if:
- The product delivered is not the product ordered
- Essential parts or accessories are missing
- The size, color, or variation is materially different from what you ordered
- The product received cannot be used as intended due to missing components
If the discrepancy is minor and does not affect usage (e.g., slight measurement tolerances), a partial refund or exchange may be provided.
D. Order Processing & Cancellation
You may cancel your order only before it is processed for shipment.
Once the order is being prepared or has been dispatched, cancellation may not be possible.
2. Return Requirements
In certain situations, RitzyNord may ask for the physical return of the item.
Important Notes:
- Not all orders require return due to international logistics costs.
- If a return is required, RitzyNord will provide the return address and instructions.
- Returned items must be shipped in secure packaging and must include all accessories, components, and parts.
Return shipping costs may be the customer’s responsibility unless the return is due to RitzyNord’s error.
3. Conditions That Are Not Eligible for Return/Refund
RitzyNord may not approve a refund, replacement, or return under the following conditions:
- Buyer’s remorse or change of mind
- Customer selected an incorrect size, color, variation, or provided an incorrect shipping address
- Refusal to accept the package upon delivery
- Delays caused by customs inspection, weather disruptions, or carrier constraints
- Claims submitted more than 7 days after delivery
- Damage caused by misuse, mishandling, or unauthorized modifications
- Cosmetic imperfections that do not impact product functionality
- Local post office issues (lost items after marked “Delivered”) without required documentation
4. Required Evidence for Claims
To properly review your claim, RitzyNord requires clear evidence, which may include:
- Photos or videos of damaged or defective items
- Photos of all sides of the package and shipping label
- Photos of missing or incorrect items
- Screenshots of tracking information
- Description of the problem and how the item was received
- For “not delivered” cases: a supporting document from your local courier may be requested
Claims submitted without sufficient evidence may not be approved.
5. Return Procedure
In certain cases, a physical return of the item may be required.
Return Steps:
- Contact RitzyNord Support
Provide your order number and a clear explanation of the issue. - Submit Evidence
Photos, videos, shipping labels, or tracking screenshots may be required. - Receive Return Instructions
If a return is applicable, we will provide the further guidelines. - Ship the Item (if required)
Items should be securely packaged and include all original accessories and components.
Important Notes:
- Return shipping fees may be the customer’s responsibility depending on the case and local regulations.
- Returned items must be in their original condition unless the return is due to damage.
6. Refund Processing Timeline
Once a refund is approved:
- Refunds are issued to the original payment method
- Processing may take 3–7 business days, depending on your financial institution
- Shipping costs are non-refundable unless the issue is solely caused by RitzyNord
A partial refund may be granted for issues that do not warrant a full reimbursement.
7. Replacement Policy
A replacement may be issued when:
- The product is damaged or defective upon arrival
- The wrong item was delivered
- Essential components are missing
- The item cannot be used as intended due to an error in fulfillment
Replacement shipping timelines follow standard order delivery timeframes.
If the product is out of stock, RitzyNord may:
- Offer store credit,
- Offer an equivalent product, or
- Provide a full refund.
8. Customer Responsibilities
To maintain eligibility for refunds or replacements, customers must:
- Provide accurate shipping information when placing orders
- Track the shipment and respond to delivery attempts
- Notify RitzyNord of any issue within 7 days of delivery
- Provide complete and clear evidence when submitting a claim
Failure to meet these requirements may affect the outcome of the claim.
9. Dispute Resolution & Governing Terms
Before any legal action, the customer agrees to contact RitzyNord for resolution.
RitzyNord will assess the claim fairly and provide solutions based on the terms of this Policy.
Where applicable, mandatory consumer protection laws in the customer’s jurisdiction will apply.
10. Contact Information
For all return, refund, or replacement inquiries, contact us at:
📧 contact@ritzynord.com
Please include your order number, a description of the issue, and supporting evidence for faster processing.
RitzyNord Commitment
RitzyNord is committed to transparency, fairness, and customer satisfaction.
We aim to resolve issues quickly and professionally while maintaining quality standards across all fulfilled orders.
