Frequently Asked Questions
RITZYNORD
What is RitzyNord?
RitzyNord is an online store offering a curated selection of fashion, lifestyle, and premium everyday essentials. We focus on quality, affordability, and a luxury shopping experience.
Where is RITZYNORD based?
RITZYNORD operates online and serves customers across multiple regions through global shipping partners. The brand is based in Italy, with an operational office in New York.
Are all products original?
Yes. All products listed on RITZYNORD are sourced from verified suppliers and undergo quality checks before dispatch.
Products & Availability
Are product images accurate?
We strive to display accurate product images and descriptions. Slight color or design variations may occur due to lighting or screen differences.
How do I know my size will fit?
Each product includes a size guide to help you choose the correct size. If you’re between sizes, we recommend sizing up.
What if a product is out of stock?
Out-of-stock items may be restocked. You can check back later or sign up for restock notifications (if available).
Do you add new products regularly?
Yes, we frequently update our collections with new arrivals and seasonal launches.
SHIPPING
Do You Ship Internationally?
es! RitzyNord ships worldwide. Shipping fees and delivery times will vary based on your destination.
How Long Will It Take To Get My Package?
Delivery times vary based on your location and the warehouse the product ships from:
* From Italy: 3–8 days (depending on courier)
* From China: 4–9 days (depending on courier)
* From U.S. warehouses: 3–7 days
Please refer to your tracking link for real-time updates.
Where do you ship from?
We ship from multiple global warehouses, including:
* Italy warehouses
* France
* Spain
* United States warehouses
* China warehouses
* UK warehouses
* Germany warehouses
* Australia
Your order may arrive in one or multiple packages depending on item availability.
Can I change my delivery address after ordering?
Address changes are possible only before the order is shipped. Contact support immediately for assistance.
What happens if I miss my delivery?
The courier may attempt re-delivery or contact you. Failed deliveries may be returned to origin.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and link.
You can also track your order directly on our website under the Order Tracking section.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within the first 10 hours after purchase.
After processing begins, we cannot modify or stop the shipment.
For urgent requests, email us immediately at contact@ritzynord.com.
PAYMENT
What Payment Methods Are Accepted?
We accept secure payments through:
* Credit & Debit Cards
* PayPal
* Other trusted third-party payment gateways (based on location)
All payments are encrypted and secure.
Is Buying On-Line Safe?
Yes, buying online is generally safe when shopping on trusted websites like Ritzynord e-store. Secure websites use encryption technology, verified payment gateways, and privacy protections to safeguard personal and payment information. Always ensure the website is secure before completing a purchase.
Are my payment details safe?
Absolutely. We use secure SSL encryption and trusted third-party processors.
RitzyNord never stores your full credit or debit card details.
Order & Retunrs
How do I place an Order?
Simply browse our collections, select your preferred size or variant, add items to your cart, and proceed to checkout to complete your purchase.
How Can I Cancel Or Change My Order?
Orders can be changed or cancelled within the first 10 hours after purchase.
After processing begins, we cannot modify or stop the shipment.
For urgent requests, email us immediately at contact@ritzynord.com.
Do I need an account to place an order?
No, creating an account is not mandatory. You can place an order as a guest. However, creating an account allows you to track orders easily, save addresses, and access exclusive offers.
How Do I Track My Order?
Once your order is shipped, you will receive an email with a tracking number and link.
You can also track your order directly on our website under the Order Tracking section.
Will I receive all items in one package?
Depending on availability, items may ship from different warehouses and arrive separately.
You will receive tracking for each package.
Loyalty Program
What is the RITZYNORD Loyalty Program?
Our loyalty program rewards you for shopping with us. Earn points = claws on purchases and other activities, and redeem them for exclusive discounts and benefits.
How do I join the loyalty program?
Simply create an account on RITZYNORD — you’ll be automatically enrolled in the loyalty program.
How do I earn loyalty points?
You can earn points or claws by:
* Placing orders
* Creating an account
* Following us on social media
* Participating in special promotions
How can I redeem my loyalty points?
Loyalty points can be redeemed at checkout for discounts on eligible orders.
Where can I check my loyalty points balance?
Log in to My Account → My Claws to view your points balance and redemption history.
Do you offer discounts or promo codes?
Yes! We frequently run promotions and offer discount codes during sales events. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.
My Account
What is “My Account”?
My Account” allows you to manage your personal details, orders, addresses, loyalty points, and saved preferences in one place.
Do I need an account to place an order?
You can place an order as a guest, but creating an account lets you track orders easily, earn loyalty rewards, and enjoy a faster checkout experience.
How do I reset my password?
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email address.
Can I update my address or personal details?
Yes. Log in to My Account to update your profile, saved addresses, and contact information anytime.
Support & Assistance
What if I receive a damaged or incorrect product?
Please contact our customer support with your order number and clear images of the issue. We’ll assist you with a replacement or refund.
How can I contact RITZYNORD support?
You can reach us via the Contact Us page or through the support details provided on the website or via live chat. Our team aims to respond promptly.
Emails, SMS & Notifications
Why am I receiving emails from RITZYNORD?
You may receive updates about orders, promotions, loyalty rewards, or important account information.
How can I unsubscribe from marketing emails?
You can unsubscribe anytime using the link provided in our emails or from newsletter subscription section on homepage.
Technical Issues
The website isn’t loading properly. What should I do?
Try refreshing the page, clearing cache, or switching browsers. If the issue persists, contact support.
Why can’t I log in to my account?
Ensure your credentials are correct or reset your password using the “Forgot Password” option.
Legal & Policies
Where can I find your policies?
Our Privacy Policy, Terms & Conditions, Shipping Policy, and Return Policy are available on the website footer.
Can policies change?
Yes. RITZYNORD reserves the right to update policies at any time. Changes will be reflected on the website.
